Please be aware that trade sourcing refers to buying products directly from manufacturers or wholesalers at much lower pricing. If you are looking for more information on retail vs trading sourcing see Retail vs Trade Sourcing

This results in a more lengthy process in order to ship items out to clients, compared to retail stores, therefore the average ship time for in-stock items on SideDoor is 2-3 weeks. Please allow ample time for the items to ship and arrive if there is an important project just in the case of shipping delays.

Before putting in an order, we always recommend to reach out to our Customer Success Team (info@onsidedoor.com) in order to verify lead times and stock levels. Lead times and stock availability can change quickly from our most recent inventory update. Reaching out to our awesome Customer Success Team ensures that we provide you with the most accurate details. So rest assured, we've got you covered!

When in doubt, please reach out!

Retail sourcing and trade sourcing are two different approaches that interior designers can use to obtain products for their projects.

Retail sourcing refers to buying products from retail stores or online retailers like Pottery Barn, Restoration Hardware, or Wayfair.

Trade sourcing, on the other hand, refers to buying products directly from manufacturers or wholesalers at much lower pricing.

The vast majority of SideDoor vendors are trade vendors, like Four Hands, Alder & Tweed, or Universal Furniture.

One key difference between retail sourcing and trade sourcing is the price of the products. Trade sourcing typically involves purchasing products at a lower price, as the designer is buying directly from the manufacturer or wholesaler.

Retail sourcing, on the other hand, typically involves purchasing products at a higher price, as the designer is buying from a retailer who has already marked up the price. With trade sourcing, the majority of the profit goes to the designer as they are purchasing at a much less expensive price point.

Trade sourcing refers to buying products directly for use in interior design projects. There are several benefits to trade sourcing at SideDoor for interior designers:

Lower prices: By buying products directly from SideDoor, interior designers can often get a lower price than they would by buying from a retailer. This can help increase their profit margin on each project.

Access to a wider range of products: Trade sourcing can allow interior designers to access a wider range of products than they would be able to find at retail stores. This can be especially useful for designers who are working on specialty projects or who want to incorporate unique or unusual products into their designs.

No vendor terms to meet: SideDoor allows you to purchase on-demand from 200+ trade brands with no minimums, quotes, purchase orders, and our orders team handles all of the backend fulfillment details.

Increased efficiency: Trade sourcing can be more efficient than constantly placing small orders with multiple retailers. By placing a single large order with SideDoor, interior designers can maximize efficiency and save lots of valuable time.

Our Customer Success Team is always here to help if you have any questions or need assistance! Please reach out to our design team at Tonya Kelly Collections

@ us via phone at (801) 508-4343, via CHAT on the website, or via info@onsidedoor.com

Our customer success team is more than happy to request fabric, wood, or finish samples for you.

Please Note: Due to supply chain issues, some vendors may not be able to send out samples.

Upon placing an order, it is important to note that the vendor typically requires 1-4 days to process the order before initiating shipment. This processing time is factored into the overall estimated delivery time for our clients, which typically ranges from 2-3 weeks. Shortly after the item has been processed, we will promptly furnish an Estimated Time of Arrival (ETA) for your convenience.

Should you find yourself curious about the delay in receiving an updated ETA, it is highly likely attributable to extended processing times. We encourage you to reach out to our Orders Team if you have been awaiting an order update for more than 4-5 days subsequent to its processing. They will be more than happy to assist you in resolving any concerns or inquiries.

If you have a specific deadline for installation that must be met, we request that you please inform us prior to making the purchase. By doing so, our Orders and Customer Support (CS) teams can collaborate effectively to make every effort to accommodate your request.

In the event that certain items in your selected options are unlikely to arrive by the specified deadline, we are more than willing to assist you in finding suitable substitutions. While we will certainly make every effort to meet your deadline if it is provided after the purchase, we highly recommend notifying us in advance. This proactive approach enables us to liaise with our vendors and ensure a seamless process for you.

Your satisfaction is our top priority, and we are committed to working diligently to fulfill your requirements.

Rather than standard delivery to the front door, White Glove delivery includes bringing the piece inside, light assembly, bringing the item up a maximum of two flights of stairs, and removal of packing material. It is an additional charge beyond the flat residential threshold delivery cost.

HOW TO ADD WHITE GLOVE TO YOUR ORDER ?

The White Glove fee is approx. $150 each per vendor. During the checkout process there will be an option to add on white glove delivery. All you have to do is select to add it on and our amazing orders team handles the rest! It's that easy!

To check the status of your order as well as ETA of items you will need to create a customer profile upon checking out. They can also email SideDoor at info@onsidedoor.com, or orders@onsidedoor.com. Once your order ships, you will receive a shipping notification that includes tracking information.

Once the delivery date is a couple of days away, THRESHOLD the delivery company will call the phone number associated with the order to schedule delivery. You will have the option of choosing a day and a window of time. Someone must be available to sign upon delivery (if White Glove Delivery is selected there will need to be someone to let the delivery team inside the location to assemble the pieces). After delivery has concluded, you will receive one last email to confirm that their order has been delivered.

SideDoor has a claim window of 48 hours, which means you have 48 hours from the moment of delivery to inspect the items and inform our Orders Team about any damages or defects encountered. This allows us to promptly initiate the claims process with the vendor in order to seek a resolution. It is important to note that claims submitted after the 48-hour window are less likely to be accepted by the vendors. However, rest assured that our team will make every effort to advocate for your claim and work towards a favorable outcome.

Please note that we do not accept returns or exchanges based on customer dissatisfaction. However, we understand the importance of ensuring transparency and confidence in your purchase. Therefore, we are happy to offer the option (when available) of requesting samples, tear sheets, or showroom pictures. These resources can provide you and your client with a clear understanding of the product and its features, helping you make an informed decision and set appropriate expectations.

Shipping delays are a common occurrence in the industry, and it is important to be prepared for unforeseen setbacks that can arise at any time and with any order. These delays can be caused by various factors, such as inclement weather, warehouse congestion, carrier challenges, or instances of items being damaged during transit.

It is worth noting that if you have recently made updates to your order, it could potentially result in a delay. Changes such as updating the shipping address or opting for white glove delivery can require additional processing time.

Our primary carrier, Diligent, may have longer shipping times compared to other carriers. They prioritize the careful handling of packages by utilizing padded trucking and conducting inspections at each stop to ensure the items are not damaged. Before delivering your package, they should reach out to you to schedule a delivery appointment, ensuring a convenient and hassle-free experience.

Our team is always here to help! Please email us at info@onsidedoor.com